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Common Behavioural Competencies Assessed in Recruitment

The behavioral competence is defined as skills, abilities and qualities that humans possess and which they exhibit in their behaviour. When hiring new staff, it is essential to assess the competence of candidates in their behavior and character which will be required for them to succeed at a given post and comply with organisational culture. This article looks at some of the basic behavioural competencies that have been regularly evaluated in a recruitment process.

1. Communication Skills:

A vital ability that is evaluated in practically every hiring process is effective communication.It necessitates having the ability to communicate clearly, listen closely, and convey information in a way that is acceptable. Candidates with effective communication skills may share their ideas, collaborate with others, and form fruitful bonds with others.

2. Teamwork and Collaboration:

In the majority of corporate contexts, the capacity for teamwork is highly appreciated. Assessing a candidate’s teamwork and collaboration skills include determining how well they can contribute to a team, forge positive connections, and work together with others to accomplish shared objectives. Candidates who can work well in a team are more likely to succeed in jobs that call for cooperation and teamwork.

3. Adaptability and Flexibility:

In today’s dynamic work environment, adaptability and flexibility are crucial competencies to assess in candidates. These skills include the capacity to adapt to shifting conditions, welcome novel ideas, and deal with ambiguity and uncertainty. Candidates that exhibit flexibility and adaptability are better able to swiftly adjust to changing duties, responsibilities, and working conditions, which promotes organizational resilience and expansion.

4. Leadership and Influence:

Leadership and influence competencies are particularly important for roles that require leading teams, driving change, and inspiring others. Assessing these competencies involves evaluating candidates’ ability to take initiative, motivate and inspire others, and make sound decisions that align with the organization’s goals. Candidates who exhibit strong leadership and influence skills can effectively guide and inspire others, contributing to team success and organizational performance.

5. Emotional Intelligence:

The capacity to comprehend and control one’s emotions as well as successfully negotiate social situations is referred to as emotional intelligence. Examining a candidate’s self-awareness, self-control, empathy, and relationship management abilities is part of determining their emotional intelligence. Candidates with high emotional quotients are able to establish trusting bonds, handle issues diplomatically, and show fortitude under pressure.

6. Customer Focus:

Customer focus is an important competency, particularly in roles that involve direct customer interaction. Assessing candidates’ customer focus competencies involves evaluating their ability to understand customer needs, provide quality service, and build positive customer relationships. Candidates who demonstrate strong customer focus can contribute to customer satisfaction and loyalty, enhancing the organization’s reputation.

7. Integrity and Ethics:

Integrity and ethics are fundamental skills for upholding trust, moral conduct, and professional behaviour in the workplace. Candidates’ adherence to moral principles, sincerity, and responsibility are all assessed as part of this competency. Candidates who demonstrate high integrity and ethical behaviour contribute to a positive work environment and uphold the organisation’s values.

By understanding and assessing the common behavioural competencies in the recruitment process, organisations can gain several benefits. Here are some of the advantages of assessing these competencies:

1. Improved Hiring Decisions:

The Assessing behavioural competencies helps organisations make more informed hiring decisions. By evaluating candidates’ skills, personality traits, and abilities that are directly relevant to job performance, recruiters can identify candidates who are likely to succeed in the role and align with the organisation’s values and culture.

2. Enhanced Job Performance:

Employees who possess the required behavioural competencies are more likely to perform well in their roles. For example, effective communication skills contribute to clearer instructions, better teamwork, and improved collaboration. Candidates who demonstrate strong problem-solving abilities can find innovative solutions to challenges, leading to improved productivity and performance.

3. Cultural Fit:

Assessing behavioural competencies allows organisations to evaluate a candidate’s fit within the company culture. Cultural fit is crucial for long-term employee engagement and satisfaction. By aligning the candidate’s values, attitudes, and behaviours with the organisation’s culture, employers can build a cohesive and harmonious work environment.

4. Employee Development:

Assessing behavioural competencies provides valuable insights for employee development and training programs. Identifying areas of strength and areas for improvement helps organisations tailor development plans that address specific competencies. This targeted approach to employee development can lead to enhanced skills, increased job satisfaction, and greater retention.

5. Team Dynamics:

Behavioural competencies play a significant role in team dynamics. Assessing these competencies enables recruiters to build well-balanced teams that complement each other’s strengths and weaknesses. A diverse team with a range of behavioural competencies can foster creativity, collaboration, and effective problem-solving.

6. Succession Planning:

The behavioural competencies assessment allows organisations to identify high-potential employees for future leadership roles. By evaluating leadership potential, adaptability, and other key competencies, employers can nurture and groom individuals who demonstrate the necessary qualities to take on greater responsibilities in the future.

7. Reduced Turnover:

Reducing turnover rates can be helped by hiring workers who have the necessary behavioral skills and fit in well with the company. Employees are more likely to stick with a firm over the long run if they share its values, get along with coworkers, and feel fulfilled in their jobs.


Assessment of behavioural competence at all stages of the recruitment process is central to identifying applicants who have the skills, abilities and characteristics that are required for success in a given role and within an organisation’s culture. Organizations may make educated selections and choose people that fit their criteria and beliefs by analyzing talents including communication skills, teamwork, problem-solving, flexibility, leadership, emotional intelligence, time management, customer focus, integrity, and ethics.

Mercer | Mettl, a prominent online assessment platform, plays a vital role in assessing common behavioural competencies in recruitment. With their diverse range of psychometric tests for recruitment, Mercer | Mettl helps organizations evaluate candidates’ communication skills, teamwork, problem-solving abilities, adaptability, leadership potential, emotional intelligence, time management, customer focus, integrity, and ethics. These assessments provide valuable insights into candidates’ behavioural competencies, enabling organizations to make data-driven decisions and select candidates who possess the desired skills and traits for the role.

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