All companies want to increase efficiency by maximizing the amount of work they do in less time. Time is money. Time is money. When an agent can serve more customers within a limited number of working hours, the business benefits are multiple. You will need less staff, make more customers happy and motivate agents while generating more business value. But how can you target it all with just one tool? One solution that calls centers should have is predictive dialer software. The predictive dialer ensures that more customer calls are handled in less time for outbound high-volume call centers.
Let us deepen our understanding of how this call center dialer can alter business results.
Predictive dialer: meaning and application
A predictive dialer is an automated outgoing call dialing system that dials multiple numbers from the contact list of customers. It eliminates manual dialing requirements. The caller can significantly reduce the time it takes to call by filtering out voicemail calls, non-response calls, busy telephone sounds, unused or disconnected numbers, etc. If the call is answered at the other end, the caller connects it to a suitable agent. Otherwise, the following number in the contact list will be moved.
It is an effective tool for large companies where it is essential to reach customers promptly. It is helpful for banks, insurance companies, major companies, and organizations that frequently conduct marketing and promotional campaigns.
Key business advantages of Predictive Dialer
Predictive dialer is an advanced business outbound calling tool. As a leading VoIP software developer, HoduSoft’s HoduCC call center solution features the industry’s most advanced prediction dialer that can also be easily deployed. See the main advantages of the predictive HoduCC dialer:
1. Better productivity of agents
HoduCC’s predictive dialer has automated outbound dialer technologies useful in organizational high-volume call flows. Agents can manage more calls in less time by detecting the number of calls available to a respondent. This means that they are more productive and use their time to interact with customers.
● Machine Detection Response: Helps manage the call volume by going to the following client list when the dialer detects a reply machine.
● Voice Recorder: Many financial institutions deal with sensitive financial information and make the voice recording tool a substantial compliance and regulation aspect and monitor the agent’s productivity.
● Caller ID: Autodialer can quickly identify calls via a call identification tool.
2. Achieving marketing efficiency and outreach efforts
HoduSoft’s predictive dialer has been featured to help organizations make marketing and promotion efficient as campaigns can be easily managed and used with CRM tools.
● Campaign management: Companies can easily upload customer lists for target campaigns through the use of dialers. Agents save time if the pre-fed call list is readily available. It also helps to schedule calls and manages the identified leads.
● CRM integration: CRM (customer relationship management) software is used by many organizations today to manage customer data. HoduCC call center software can be integrated seamlessly with widely used CRMs, making it an essential marketing software.
3. Decision-making reporting and analytics
HoduCC can generate reports and analytics useful for organizations in analysis and number crushing with advanced algorithms. With a large call center, it is often challenging to manage results; the reports help. Team managers can take short-term and long-term planning action.
● Generation of the custom report: The organization can customize notifications by selecting specific task parameters.
● Echtzeit Analytics: Real-time analytics make it easier to understand and evaluate the productivity of the agent.
4. Enables remote work
Many organizations rely on telephony in today’s environment and are working from home models. Effective time analytics generated by the predictive dialer software facilitate decision-making based on KPIs to improve the productivity of remote agents.
5. Better precision
Organizations get accurate results for their activities with call recordings and analytics reports. This helps them to sharpen their strategy and focus on prospects that can become customers.
It makes sense to have Predictive Dialer software for scale and economy in today’s business environment. HoduCC has the most advanced call center dialers. Talk to us for more information on our award-winning software in 34 countries around the world. Call – or write — to us.